Privacy Policy

PRIVACY POLICY

Living Charged LLC
Last Updated: October 2025

1. Introduction

Living Charged LLC (“Living Charged,” “we,” “our,” or “us”) values the privacy of every customer and website visitor.
This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website, mobile services, marketing channels, and in-person repair operations.

By engaging with Living Charged—through our website, scheduling a repair, purchasing products, or communicating with our team—you consent to the practices described below.

2. Information We Collect

We collect the following categories of information:

A. Information You Provide Directly

Contact details: name, phone number, email address, billing/shipping addresses
Device details: make, model, serial number, IMEI, description of issue
Transaction data: payment method, amounts, receipts
Account data: when you create an account or subscribe to marketing or membership services

B. Information Collected Automatically

When you visit our website or use our online tools, we may automatically collect:

IP address, browser type, device information
Cookies and analytics data (e.g., page views, session duration)
Referral URLs and approximate geolocation

C. Information From Third-Party Platforms

We may receive limited information from:

Payment processors (Square, CashApp, Venmo, Odoo) to confirm completed payments
Marketing or social-media platforms (Facebook, Google, Instagram) for advertising performance

3. How We Use Your Information

Living Charged uses personal information to:

Provide repair, refurbishment, or product sales services
Communicate order updates, confirmations, and customer support
Process secure payments and refunds
Maintain service records and warranties
Improve marketing, advertising, and customer experience
Comply with legal or regulatory obligations

We do not sell or rent personal information to third parties.

4. Payment and Financial Data

All payments are processed through Square, Odoo, CashApp, or Venmo.
Living Charged does not directly store complete credit-card or banking information.
Each processor encrypts and handles financial data according to PCI-DSS standards.

If you pay through a third-party app, that provider’s privacy policy governs the transaction.

5. Data Storage and Retention

Customer records are stored securely in password-protected business systems and cloud services that meet or exceed industry security standards.
Service and transaction data are retained for up to five (5) years, or longer if required by law (e.g., for tax or warranty purposes).
Upon request, customers may ask for deletion of identifiable data once obligations (payments, disputes, warranties) are fulfilled.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access and obtain a copy of your personal information
Request correction or deletion of inaccurate data
Opt out of marketing communications at any time
Request limitation of processing or portability of your data

Requests can be made by emailing livingcharged@gmail.com.
We may need to verify your identity before fulfilling requests.

7. Cookies and Tracking

Our website may use cookies and analytics tools to:

Remember user preferences
Track site performance
Measure advertising effectiveness

You can control cookies through your browser settings or opt out of analytics tracking where applicable.

8. Data Security

We employ administrative, physical, and technical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction.
Despite our efforts, no electronic system is completely secure; by using our services, you acknowledge this inherent risk.

9. Third-Party Links

Our website and marketing materials may link to external sites (e.g., manufacturers, affiliates, or payment portals).
Living Charged is not responsible for the privacy practices or content of those external sites.
We encourage you to review their privacy policies independently.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
If we learn that such data has been inadvertently collected, it will be deleted promptly.

11. Changes to This Policy

Living Charged LLC may update this Privacy Policy from time to time.
Updates take effect immediately upon posting on our website.
Material changes will be communicated through a website notice or email.
Continued use of our services after such notice constitutes acceptance of the revised policy.

12. Contact Us

For questions, requests, or concerns regarding this Privacy Policy:
📧 livingcharged@gmail.com
📍 Living Charged LLC
2910 State Street, Omaha, NE 68112